Returns & Exchanges

At Hotel Collection, we want you to be completely satisfied with your purchase of our luxury home essentials. We offer a 30-day return window for most items in original, unused condition to ensure your home remains a sanctuary of comfort.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be generated for you to download and print at your convenience.

• 3.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all tags and protective wraps are intact to qualify for a full refund.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed.